90hi77 offers two options: a temporary break (Cooling Off) or a permanent closure (Self-Exclusion / Account Closure). Choose whichever suits your situation.
Temporary Break (Cooling Off):
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Log in and click on your profile icon in the top-right corner.
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Go to Account Settings → "Responsible Gaming" section.
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Select "Cooling Off". Choose a period ranging from 1 day to 6 weeks — betting will be disabled for the duration.
Permanent Closure (Self-Exclusion):
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Similarly, go to the "Responsible Gaming" section and select "Self-Exclusion".
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Set a self-exclusion period anywhere from 24 hours to 5 years. Once set, it cannot be reactivated before the period ends.
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To permanently close your account, email [email protected] — the process will be completed within 24 hours.
While Self-Exclusion is active, 90hi77 will not send you any promotional messages. For more details, Responsible Gaming View page.
Enabling Two-Factor Authentication (2FA) means that in addition to your password, you'll need to enter a One-Time Password (OTP) sent to your mobile at every login — significantly boosting your account security.
Steps to Enable 2FA:
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Log in to 90hi77 and open "Account Settings".
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Go to the "Security" tab and look for the "Two-Factor Authentication" option.
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Choose what works best for you — SMS-based OTP or an Authenticator App (Google Authenticator / Authy).
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Scan the QR code shown on screen or verify the number manually.
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Confirm with a 6-digit verification code — 2FA will be activated instantly.
Store your backup or recovery codes somewhere safe. If you ever lose your phone, you can use these codes to access your account.
You can disable 2FA from the same settings page. However, we strongly recommend keeping it enabled at all times for your security.
There are a few common reasons an account may get locked. Identify the cause and take the right steps to resolve it.
Cause & Solution:
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Repeated incorrect password attempts: After 5 consecutive incorrect password attempts, your account is automatically locked for 30 minutes. Wait 30 minutes or reset your password to regain access.
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Suspicious Activity: If an unusual login is detected, your account will be locked for security. A verification link will be sent to your registered email address.
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KYC Verification Pending: If KYC is not completed within the required timeframe, your account will be restricted. Please submit your identification documents.
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Terms violation: If your account has been suspended due to a terms violation, email [email protected] — our team will walk you through the details.
If your account is locked for any reason, email [email protected] directly. Write "Account Locked" in the subject line and include your registered mobile number and email address — you'll receive a response within 2–4 hours.
That's a completely valid question, and wanting to verify 90hi77's trustworthiness is entirely reasonable. Full details are provided below.
License & Regulation:
90hi77 operates under an international gaming licensing authority. License number GLI-2026-BD-90hi77 is always visible at the bottom of the page, confirming that the platform undergoes regular audits.
Proof of Trustworthiness:
- RNG Certification: All game outcomes are determined by a Random Number Generator verified by an independent third party — making any manipulation impossible.
- 256-bit SSL Encryption: All transactions and personal data are protected with bank-grade encryption.
- Fund Segregation: Member funds are kept completely separate from the company's operational funds.
- Responsible Gaming Policy: Active measures are in place to protect minors and address problem gambling.
- Transparent Payout Rates: The Return-to-Player (RTP) percentage is published for every game.
If you have any doubts, request a copy of our license certificate at [email protected].
You're automatically enrolled in 90hi77's VIP Loyalty Program the moment you register. Every bet you place earns loyalty points, and your VIP tier is determined by the points you accumulate.
VIP Tiers & Benefits Overview:
| Tier | Monthly Betting Volume | Cashback | Exclusive Benefits |
|---|---|---|---|
| Bronze | ৳0 — ৳20,000 | 5% | Weekly Bonus |
| Silver | ৳20,001 — ৳1,00,000 | 8% | Fast Withdrawals + Dedicated Manager |
| Gold | ৳1,00,001 — ৳5,00,000 | 12% | Monthly Gifts + Birthday Bonus |
| Platinum | ৳5,00,001+ | 15% | Exclusive Events + Highest Limits + Personal VIP Host |
How Loyalty Points Work:
- You earn 1 loyalty point for every ৳100 wagered.
- 100 points can be converted into ৳50 in bonus credits.
- Points accumulate twice as fast on Live Casino games.
- Tier status is reassessed based on your monthly betting activity.
Your VIP status and points are always visible under the "Loyalty" section in your account dashboard.
App crashes or launch failures are usually caused by a few simple issues. Try the steps below one by one.
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Restart the App: Fully close the app (including from the background) and reopen it. This alone often resolves the issue.
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Clear Cache: On Android: go to Settings → Apps → 90hi77 → Storage → Clear Cache. On iOS: uninstall the app and reinstall it.
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Check for Updates: Make sure you have the latest version installed from the Play Store or App Store. Older versions often contain bugs.
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Check Your Internet Connection: A weak network connection can prevent the app from loading. Try switching between WiFi and mobile data.
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Restart Your Device: Restart your phone — this clears memory and allows the app to run properly.
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Reinstall the App: If nothing else works, uninstall the app and reinstall it fresh from the official source.
If the problem persists, contact [email protected] with your device model, OS version, and app version. Sending a screenshot will help us resolve the issue even faster.
Absolutely! 90hi77's website is built with a Mobile-First design, meaning you get the full experience right in your browser — no app required.
What you can access on the mobile browser:
- All casino and slots games are fully playable — no features from the desktop version are missing.
- All financial transactions — including deposits and withdrawals — are supported via bKash, Nagad, and Rocket.
- Live Casino — real-time games with live dealers — fully playable right in your browser.
- Loyalty points, bonus claims, and account settings — all accessible in one place.
Tips for Best Results:
- Use the latest version of Chrome or Safari.
- Clear your browser cache periodically.
- A stable internet connection (minimum 4G) ensures live games run smoothly.
- On Android, using "Add to Home Screen" in Chrome gives you an app-like experience.
90hi77's mobile website automatically adapts to any screen size — delivering the same great experience even on a 4-inch screen.